Terms & Conditions

 

Pricing

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Cake prices:

$45 (Cooline Designs) / $50 (Disney Designs)/ $55 (customized Photo Cakes) per kg.

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Home Delivery Charge:

$14 *per cake per destination.

 

An additional charge of $5 per kg will apply for choice of Macadamia Nut and/or Durian Supreme flavor with or without combination. 

 

 

 

Weight

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Minimum cake weight for self-collection orders is 1 kg.

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Minimum cake weight for home delivery orders is 1.5 kg.

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For both home delivery and self collection orders, the minimum weight is further subject to the minimum weight based on the shape of the cake selected, whichever is the greater.

 

Weight increments are in multiples of 0.5 kg.

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Please note that the height of the cake will increase as the weight goes up. The base area of the cake remains unchanged for all shapes except for rectangular designs.

 

Shape

Weight Range

Round

1 kg - 2 kg

Square

2 kg only

Heart

2 kg only

Numeric

2 kg - 5 kg

Rectangle

2.5 kg - 5 kg

Alphabet

2.5 kg - 5 kg

Key

2.5 kg - 5 kg

 

Weight

Serving/Pax

1

10 - 12

1.5

12 - 15

2

15 - 20

2.5

18 - 25

3

24 - 34

4

35 - 46

5

47 - 58

 

Ordering

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Orders must be placed at least 3 working days (or 5 working days for customized Photo Cakes) in advance, excluding day of order, Saturdays, Sundays, Public Holidays, Chinese New Year eve and Christmas eve. For self-collection orders, confirmation of cake collection time will be subject to the delivery schedule of the restaurant where the cake is to be self-collected. 

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When placing orders, please quote Product ID (PID) number and design name (e.g. 01 Loco Moco).

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You can check on the status of your order online via our website using the "Check Order Status" link. If your order is not confirmed and the 3 working days lead time (or 5 working days in the case of Photo Cakes) is due, you may wish to call our hotline 67 888 128 to enquire so as to avoid possible cancellation.

 

 

 

Cake Design

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There may be slight variations to the design and color of the cakes as images shown on our website are for illustration purposes only.

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Decorative accessories are subject to availability and size of accessories cannot correspond with the varying cake sizes.

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Shape of the cake is based on its weight range as stipulated above.

 

 

 

Photo Cakes

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You can choose to have your favorite photo/image printed on your cake. Please attach your photo/image in JPG or PDF format (with a minimum resolution of 300 dpi and file size of between 1 MB and 3 MB) with your online cake order form.

Maximum height of photo/image applicable is 142mm and maximum width is 152mm. 4R photo/image size is preferred.

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Please note that no further editing or enhancement will be made to the submitted photo/image.

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Photo Cakes are available for rectangular cake shapes only.

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Due to the nature of the edible icing sheets, there may be some variations to the tones/shades of colors and contrast of the photo/image printed compared to that of the original image/digital image on a computer screen.

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Offensive images, pictures that infringe on copy rights and photos of celebrities will not be accepted for printing. We reserve the right to reject submitted images that are deemed to be inappropriate.

 

 

 

Choice of Flavors

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There are more than 20 ice cream flavors (listed below) to choose from. For some cake designs, flavors may be limited to specific choices and these are reflected in the footnote of the related cakes.

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You may choose a combination of any 2 flavors maximum, except for “Swensen's Special” which comes with a pre-set combination of 3 ice cream flavors - Strawberry, Chocolate and Vanilla.

 

Swensen's Special

Chocolate

Hazelnut

Strawberry

Cookies 'N' Cream

Sticky Chewy Chocolate

Macadamia Nut

Thin Mint

Vanilla

Chocolate Peanut Butter

Salted Gula Melaka

Mango

Ol' Fashioned Vanilla

Frosted Chocolate Malt

Mocha Almond Fudge

Durian Supreme

Coffee

Rocky Road

Lime Sherbet

Yummy Raisin

Chendol

Butterscotch

Strawberry Sherbet

 

 

Packaging

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For home delivery, cakes will be packed in Swensen's Cool Box which will stay cool without refrigeration for up to 6 hours from the packing time indicated on the box.

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For self collection, cakes will be packed in a corrugated box with dry ice.

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Please note that there will not be extra take-away cake boxes provided.

 

 

 

Payment

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Payments (including delivery charge for home delivery) must be made in full upon ordering and are non-refundable.

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Only VISA, Mastercard, Diners or American Express are accepted for telephone/online orders.

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The home delivery charge includes delivery of cake in Swensen’s Cool Box to 1 destination in Main Land Singapore and Sentosa Island.

 

Amendments & Cancellations

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No cancellations are allowed for confirmed orders. 

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An administration surcharge of $10 per amendment will apply. Please note that no amendment will be allowed 7 working days before date of cake delivery/collection. For cake orders placed less than 7 working days in advance, please ensure that details in your cake order form are accurate.

 

 

 

Delivery & Acceptance

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Cake home delivery service is available daily. There are 3 delivery windows, A, B and C, as stated below. The exact time of delivery cannot be fixed and all delivery schedules are at the sole discretion of the management.

 

Delivery Window

Time Slots

A

10.30am - 2.00pm

B

2.30pm - 5.00pm

C

5.30 pm - 8.00pm

 

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Self-collection is subject to the delivery schedule of the restaurant where the cake is to be collected.

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Self-collection of cake orders is available at most outlets daily between the hours of 11.00am to 10.00pm. For verification, please print your online order form or provide your order number when collecting your cake.

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In the event that no one is available at the delivery address to receive the cake, it will be sent to the nearest Swensen’s / Earle Swensen’s outlet for self collection. Should you require second delivery to be made, please note that a fee of $32 per destination (payable to the courier in cash upon delivery) will apply and delivery slots are subject to availability.

 

 

 

Others

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Prices, terms and conditions are subject to change at the sole discretion of the management without prior notice. 

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All orders are subject to acceptance by ABR Holdings Limited.

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All prices and charges quoted are subject to prevailing GST.

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All cake design images are for illustration purposes only. Actual cake presentation and color shades may vary.

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Online/phone cake orders are not valid with other promotions, vouchers, offers or discounts (For Cool Rewards/ Kid's Club Members, 20% discount on cake price is valid during birthday month. Bonus point accumulation does not apply. Please quote Membership No. and "Birthday Month Discount" when placing orders via online/phone).

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Please allow time for ice cream cakes to thaw before consumption.

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Cutting of ice cream cakes requires the use of a knife with steel blade. Please note that knife for cake cutting is not provided.

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Candles for cakes will be provided. Please indicate your preference when placing your order.